If you're having trouble viewing this email click here.

Operating Status
Campus: Non-Essential Campus Services on Remote Operations. Details here
Classes: Remote Learning Underway

Daily CSU COVID-19 Updates

The Lead

  • Remote learning is off to a strong start! Thank you to all of our students, staff and especially faculty for making this transition happen. Early outcomes are very encouraging, with good engagement by students and faculty in the virtual learning environment. As one student noted yesterday in a message to her professor, "I really appreciate how faculty are pouring themselves into helping students." Onward, Vikings!
  • CSU President Harlan Sands will host a virtual Town Hall, this Thursday at 2 p.m. ET. Go to the CSU Facebook page to view this live-streamed event, or watch the archived replay at a time convenient to you. You can also see President Sands’ virtual Town Hall from last Friday, March 20, on the Facebook page.

Student Engagement and Support

  • Check out the Keep Learning website for resources and support services available to assist students with the transition to remote learning. In addition, a complete listing of all CSU campus services and hours of remote operations can be found here.
  • We know that some students may be experiencing financial hardship during this difficult time. The Fowler Emergency Fund is one resource available to help students in need of emergency financial assistance. Click here to learn more about the Fund, eligibility and how to apply.
  • The CSU Counseling Center is open online and by phone, providing free mental health services to students. Crisis call-in is available Monday - Friday from 1:00 - 3:00 at 216-687-2277. The CSUCARE Team is also working remotely and can be reached at 216-687-2048 or by email at magnusacts@csuohio.edu.
  • To help students, faculty and staff stay active in both mind and body, the CSU Recreation Center has introduced Virtual Rec!, a range of virtual fitness and wellness classes, with more being added all the time. Check out the offerings here, and on Facebook and Instagram.


  • We urge all students to review the new course materials created for remote learning and then email their professors with any questions. If you are unable to connect with your professor, click here for a list of contacts for each college who can also provide academic support and assistance.
  • Tutoring for students continues to be available during remote learning. The Tutoring & Academic Success Center (TASC) is offering support for tutoring, supplemental instruction, success coaching and structured learning assistance. More information can be found here. The Mathematics Learning Center is offering remote by-appointment and drop-in tutoring for MTH and STA classes below 300, and for MTH 358 and STA 323 and 347. For hours and other information, click here. The Writing Center is available to assist students with individual writing assignments, workshops and other services. More information can be found here.
  • To provide students more time given the current situation, CSU has extended the last day to finish incomplete work (grades of I) from the Fall 2019 term from May 1 to September 4, 2020. Students should contact their instructor to discuss a plan for completion based on the change in deadline. Please direct academic progress and planning questions to your academic advisors – check the Starfish Success Network for contact and scheduling information. To discuss any financial aid implications, call Campus411 at 216-687-5411 or campus411@csuohio.edu to be connected with a financial aid specialist.


  • We are working hard to support students who need assistance with technology or internet access for remote learning. If you have tech needs and did not previously fill out the Remote Learning Survey, please do so here. If you previously filled out the survey, but your needs have changed, please contact Campus 411 at 216-687-5411 to be connected with the appropriate resources.

On Campus

  • In keeping with Ohio Governor Mike DeWine’s “Stay at Home” order, CSU campus buildings have been locked and swipe card access disabled until further notice. Only officially designated essential employees necessary for university continuity of operations will be allowed on campus. See the full announcement here.

 New FAQs 

Questions we’re receiving from the CSU students:

  • When will regular face-to-face classes resume? Will summer classes take place on campus?
    Remote learning will extend at least through the end of Spring semester, May 8. Learning delivery mode for Summer semester will be determined based on the course of the pandemic and the advice of public health officials and the CDC. We will keep students updated as decisions are made.
  • When should students expect to hear about refunds of housing, meals and parking fees?
    CSU is working through the details of how refunds will be made, while we also address the need to shut down our campus and transition to remote work for staff and remote learning for students and faculty. We ask for your patience at this time. As President Sands said in his recent virtual Town Hall, CSU will do right by students as it relates to refunds.
  • I’ve seen people out and about despite the Governor’s order to “stay at home.” Can I come to campus?
    No. To protect the members of our CSU family, we significantly reduced the number of people allowed on campus to minimize the risk of person-person transmission, since we know that some asymptomatic persons can pass the virus. Since testing is very limited, we have no way to tell if someone is an asymptomatic carrier. This was the reason for the Governor’s order: to reduce the risk of transmission. As such, only officially designated essential employees, who must come to campus to work, are allowed on campus. All campus buildings have been locked and only designated essential employees have access. Access Control has been instructed to not grant access to any others, unless specifically approved by the Provost’s Office.
  • A fellow student I know doesn’t have internet access, since the public hotspot locations are all closed. Because of that, they haven’t been getting the emails CSU has been pushing out. They also need a laptop and can’t afford one. What should they do?
    CSU is making every effort to get students the support and technology they need to fully participate in remote learning. Tell your friend that if they need a laptop or help with internet access, they should call Campus411 at 216-687-5411 for assistance.

To see Coronavirus FAQs, visit our website at www.csuohio.edu.

 Other Resources 

For more information about the coronavirus and the latest CDC updates and recommended protocols, please visit the CDC site at https://www.cdc.gov/media/dpk/diseases-and-conditions/coronavirus/coronavirus-2020.html.


Please email questions, comments, concerns to coronavirusquestions@csuohio.edu.

© 2020 Cleveland State University, 2121 Euclid Avenue, Cleveland, Ohio 44115-2215 PH: 216.687.2000