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Dear Faculty and Staff:

I want to thank everyone for their efforts in assisting the University in transitioning to remote services. This has been a herculean effort and your support has been invaluable in making it a success!

I wanted to provide some tips on remote working as well as some resources where you can get additional information.

We are urging faculty and staff to move important computer files to the cloud for remote work.  In particular, faculty and staff should not rely on working via remote desktop from individual on-campus PCs. Those systems will be subject to failure (shutting down, needing to be rebooted, etc.), and IS&T is currently not able to resolve issues with those physical systems, due to remote work and the campus closure.

Faculty and staff who regularly access files on a shared server should also move those files to the cloud, if possible.

We have provided information on the Keep Teaching and Keep Working sites on how to migrate your data to the cloud, as well as other tech tips, such as using smart phones to scan documents. Please click here to learn more.

Again, thank you for all of your tremendous efforts in helping CSU to transition to remote work and teaching as we continue to support our students through these challenging and uncertain times. As always if you do need assistance from IS&T please contact the Help Desk at 216-687-5050.

Sincerely,

David Bruce

Associate Vice President and Chief Information Officer
Cleveland State University

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