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Remote Learning Update

Look for future updates on Mondays, Wednesdays and Fridays.

Operating Status
Campus: Non-Essential Campus Services on Remote Operations. Details here
Classes: Remote Learning Underway

The Lead

  • CSU President Harlan Sands held a virtual Town Hall today at 1 p.m. ET, on the university’s Facebook page. Thanks to everyone who took part in the live event! If you missed the live event, an archived replay is available on the Facebook page. You can also view replays of the president’s Town Halls from March 20 and March 26.

Student Engagement and Support

  • As was announced on today’s virtual Town Hall, pro-rated refunds for students’ housing, meal plans and parking fees for Spring Semester are being processed. Students should receive refunds into their CSU student accounts not later than April 21. More information on the schedule for refunds will be forthcoming as needed.
  • Undergraduate students were sent a text-message survey this afternoon about their engagement with remote learning. We encourage students to complete the survey, which will give us insight into challenges students may be facing, and enable us to tailor available support services to help them fully engage and continue progressing in their education.
  • This is a very challenging time and some students may have trouble coping as a result. The CSU Counseling Center is here to help and is open online and by phone, providing free mental health services to students. To access services, call the Counselling Center at 216-687-2277. The CSUCARE Team is also working remotely and can be reached at 216-687-2048 or by email at magnusacts@csuohio.edu.
  • Remote learning is new for many students and for some it can be a challenge to adapt and stay engaged with coursework. The Tutoring & Academic Success Center is a great resource for tutoring, coaching, supplemental instruction and other services designed to help students succeed. To access help, email tutoring@csuohio.edu or call 216-687-2012. Also check out the Keep Learning website for resources and support services available to assist students with the transition to remote learning.
  • Students who have questions or concerns about a particular course are encouraged to contact their professors. If you are unable to connect with your professor, click here for a list of contacts for each college who can also provide academic support and assistance.


  • Students received a message to their CSU email account yesterday from Provost Zhu with details of the new Pass/Fail grading option for all undergraduate and graduate classes, except those requiring a letter grade for licensure or regulatory reasons. Students can choose Pass/Fail or work toward a traditional letter grade. The provost’s message to students can be read here, and the full procedure document related to Pass/Fail is available here.
  • As was announced during today’s virtual Town Hall, CSU will extend remote learning and teaching for the first 2020 Summer term beginning May 16. A decision on the learning and teaching mode for the second Summer session beginning June 27 will be made at later date.
  • CSU's Michael Schwartz Library has transitioned to remote services and is available to support students, faculty and staff with a wide variety of research and resource needs. For more information on accessing specific services or to connect with a reference librarian, please visit the library’s webpage here. The Law Library at the College of Law has also transitioned to remote service. Visit the Law Library’s webpage here to access services and research resources.
  • CSU has suspended its Academic Standing Policy for the Spring 2020 term, except in instances where licensure and regulatory considerations come in to play. This means that students whose academic performance would normally put them on academic warning, probation, or dismissal (graduate level) will not have that occur this semester, and students whose academic performance would normally progress to probation or suspension under the policy, will be given an additional semester without penalty.

For Faculty and Staff

  • Because of the continued restricted access to campus, remote work for all staff and faculty will continue until further notice. Only designated essential employees necessary for university continuity of operations will be allowed on campus. All others should continue to work remotely.
  • As the Greater Cleveland community responds to COVID-19, requests for services, supplies or other resources are being directed to various contact points within CSU. In order to track such requests and respond in a coordinated way, we are asking faculty and staff who receive such requests to direct them to Heather Link in the Office of the President, at 216-523-7359 or heather.link@csuohio.edu.

On Campus

  • In keeping with Ohio Governor Mike DeWine’s “Stay at Home” order, CSU campus buildings have been locked and swipe card access disabled until further notice. Only officially designated essential employees See the full announcement here. Thank you to everyone for supporting Governor DeWine’s policy and working remotely. 


Questions we’re receiving:

  • How will the pass/fail grading option work?
    All students received a message from Provost Zhu to their CSU email accounts yesterday with details about Pass/Fail (Satisfactory/Unsatisfactory). Before electing Pass/Fail for any course, students are strongly encouraged to speak to their academic advisors. Yesterday’s message from Provost Zhu can be viewed here and a complete procedure document is available here.
  • When should students expect to receive refunds of housing, meals and parking fees?
    As noted during today’s virtual Town Hall, pro-rated refunds of students’ board, meal plan and parking fees are being processed. Students should expect to receive refunds into their CSU student account not later than April 21. Additional information on the schedule for refunds will be forthcoming.
  • When will face-to-face teaching and learning on campus re-start?
    We will follow the guidance of public health experts, the state and federal government and the Centers for Disease Control and Prevention (CDC) to determine when to resume face-to-face classes. That guidance continues to be to stay home, practice social distancing and take other precautions to prevent the spread of the virus. CSU will return to face-to-face instruction on campus when health experts indicate it is safe to do so.

To see Coronavirus FAQs, visit our website at www.csuohio.edu.

 Other Resources 

For more information about the coronavirus and the latest CDC updates and recommended protocols, please visit the CDC site at https://www.cdc.gov/media/dpk/diseases-and-conditions/coronavirus/coronavirus-2020.html.


Please email questions, comments, concerns to coronavirusquestions@csuohio.edu.

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