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Remote Learning Update

Look for future updates on Mondays, Wednesdays and Fridays.

Operating Status
Campus: Remote work will continue for all staff and faculty until further notice; only designated essential employees permitted on Campus
Classes: Remote Learning Underway

The Lead

  • In compliance with the extension of Governor DeWine’s stay at home order, remote work for all staff will continue until at least May 1. This supersedes the original guidance that staff would return to campus April 13. Further extensions beyond May 1, if needed, will be based on the guidance of public health officials, the state and federal government and the CDC. We will keep our community apprised of when we will return to campus. To repeat, faculty, staff and students will NOT return to campus April 13 as originally anticipated.
  • CSU President Harlan Sands held a virtual Town Hall Wednesday at 1 p.m. ET, on the university’s Facebook page. If you missed the live event, an archived replay is available on the Facebook page. You can also view replays of the president’s Town Halls from March 20 and March 26.
  • All students, faculty and staff should be aware of an increase in email phishing attacks and scams related to COVID-19. Be sure to verify the address of any sender and exercise caution in clicking links or opening attachments. To help flag external emails for closer scrutiny, IS&T has added an orange boxed warning to any messages coming from outside of the CSU system.

Student Engagement and Support

  • As part of the CARES Act recently signed into law by President Trump, the Department of Education has announced that payments for federal student aid loans, both for students and parents, will automatically stop and interest will stop accruing, from March 13 to September 30, 2020. More information is available here or through the Federal Student Aid Information Center at 1-800-4-FED-AID.
  • Pro-rated refunds for students’ housing, meal plans and parking fees for Spring Semester are being processed. Students should receive refunds into their CSU student accounts not later than April 21.
  • Undergraduate students were sent a text-message survey on Wednesday about their engagement with remote learning. Students are encouraged to complete the survey, which will give us insight into challenges students may be facing, and enable us to better meet students’ needs and help them fully engage and continue progressing in their education.
  • This is a very challenging time and some students may have trouble coping as a result. The CSU Counseling Center is here to help and is open online and by phone, providing free mental health services to students. To access services, call the Counselling Center at 216-687-2277. The CSUCARE Team is also working remotely and can be reached at 216-687-2048 or by email at magnusacts@csuohio.edu.
  • Remote learning is new for many students and for some it can be a challenge to adapt and stay engaged with coursework. The Tutoring & Academic Success Center is a great resource for tutoring, coaching, supplemental instruction and other services designed to help students succeed. To access help, email tutoring@csuohio.edu or call 216-687-2012. Also check out the Keep Learning website for resources and support services available to assist students with the transition to remote learning.


  • CSU will extend remote learning and teaching for the first 2020 Summer term beginning May 16. A decision on the learning and teaching mode for the second Summer session beginning June 27 will be made at later date.
  • Students received a message to their CSU email accounts earlier this week from Provost Zhu with details of the new Pass/Fail grading option for all undergraduate and graduate classes, except those requiring a letter grade for licensure or regulatory reasons. The provost’s message to students can be read here, and the full procedure document related to Pass/Fail is available here. Additional details on how to select the Pass/Fail option will be issued early next week.  
  • CSU’s Michael Schwartz Library has transitioned to remote services and is available to support students, faculty and staff with a wide variety of research and resource needs. For more information, please visit the library’s webpage here. The Law Library at the College of Law has also transitioned to remote service. Visit the Law Library’s webpage here to access resources.

For Faculty and Staff

  • As the Greater Cleveland community responds to COVID-19, requests for services, supplies or other resources are being directed to various contact points within CSU. In order to track such requests and respond in a coordinated way, we are asking faculty and staff who receive such requests to direct them to Heather Link in the Office of the President, at 216-523-7359 or heather.link@csuohio.edu.

On Campus

  • In keeping with Ohio Governor Mike DeWine’s “Stay at Home” order, CSU campus buildings have been locked and swipe card access disabled until further notice. Only officially designated essential employees are permitted on campus. Thank you to everyone for supporting Governor DeWine’s policy and working remotely.


Questions we’re receiving:

  • How will the pass/fail grading option work?
    All students received a message from Provost Zhu to their CSU email accounts earlier this week with details about Pass/Fail (Satisfactory/Unsatisfactory). Before electing Pass/Fail for any course, students are strongly encouraged to speak to their academic advisors. Yesterday’s message from Provost Zhu can be viewed here and a complete procedure document is available here. More details on how to select Pass/Fail will be issued early next week.
  • When should students expect to receive refunds of housing, meals and parking fees?
    Pro-rated refunds of students’ board, meal plan and parking fees are being processed and students should expect to receive the in their CSU student accounts not later than April 21. Additional information on the schedule for refunds will be forthcoming as needed.
  • When will face-to-face teaching and learning on campus re-start?
    Guidance from public health experts, the state and federal government and the Centers for Disease Control and Prevention (CDC) continues to be to stay home, practice social distancing and take other precautions to prevent the spread of the virus. CSU will return to face-to-face instruction on campus when health experts indicate it is safe to do so.

To see Coronavirus FAQs, visit our website at www.csuohio.edu.

 Other Resources 

For more information about the coronavirus and the latest CDC updates and recommended protocols, please visit the CDC site at https://www.cdc.gov/media/dpk/diseases-and-conditions/coronavirus/coronavirus-2020.html.


Please email questions, comments, concerns to coronavirusquestions@csuohio.edu.

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